Ouvir, esperar, responder: como fazer agentes soarem naturais — Magie Blog

Magie developed a conversational AI platform for financial institutions that emphasizes natural interaction by waiting for users to finish speaking before responding, avoiding interruptions that harm trust. Traditional systems that reply to every message fragment cause confusion and distrust, while fixed waiting windows fail to accommodate different typing habits. To solve this, Magie built a fast AI engine that assesses message completeness in milliseconds, combined with additional rules to decide the right moment to reply. This approach improves user experience and reduces costs under WhatsApp’s evolving pricing model, balancing responsiveness with patience to maintain trust.